The air hostess (also referred to as cabin crew), are the first people to welcome passengers aboard an aircraft.
They welcome and greet every passenger.
To become an air hostess or a steward, one has to undergo a diploma course. Air hostess courses are offered by a number of private institutes. Though this job is particularly popular with women, there are men also who opt to take up the training and become stewards in the flight. During the course for air hostess training, the students are trained in the basic mannerisms of serving and dealing with the passengers on-board. They are also imparted general training about the aircraft and how to handle crisis situations. Since the jobs of an air-hostess requires direct customer service, they are required to be presentable, polite, patient, understanding and with very good communication skills. Sometimes, airhostesses have to deal with difficult passengers or unusual demands on board. They have to keep their cool under such situations and handle each situation tactfully. Air hostesses are also required to reassure and help the passengers in terms of safety is an aircraft is in any trouble.
They help them to supervise their seating arrangements and help them in arranging their hand baggage in the proper manner. Once all the passengers have come in they set about ensuring the safety-belt arrangements and demonstrate the use of emergency equipment. They make the necessary announcements over the public address system. Their duties and responsibilities start much before the arrival of the passengers by checking that blankets, pillows, magazines, newspapers, etc are in good order in their proper places.
Training Centres--
Depending on the routes they fly, cabin crew may get to do a lot of sightseeing; the longer the route the higher are the chances of sightseeing as crews often change planes at 'slip points' or step overs. At these times they stay at luxury hotels at the airlines' expense.At present there are an increasing number of institutes that offer Air Hostess Training Courses. These are generally extensive courses that focus on areas such as Self Development, Personal Grooming and Fitness and Effective Communication Skills.
Airlines recruit cabin crew (air hostess/ flight stewards) on the basis of certain eligibility criteria:
Age : Below 25 years
Introduction to Aircraft and Aviation Familiarisation.
* Crew Member Coordination and Communication.
* Customer Service.
* Managing Passenger Interactions.
* Safety and Emergency Procedures.
* Medical Emergencies and Medical Training.
* Introduction to Dangerous Goods and Hazardous Materials.
* Aviation Security.
* Service Procedures.
The eligibility for this course is that the candidate must have passed Intermediate Science, 10+2 (or its equivalent) with 50% Marks in Physics & Mathematics or a 3-year Diploma and degree in any branch of engineering with minimum 50% marks. Foreign students shall have qualification equivalent to any prescribed above or "O" level of U.K. or equivalent.
More Details--
Height : Minimum height should be 154.5-157.5 cm (barefeet)for air hostess and 170-180 cms for flight steward
Weight : Proportionate to height as per the company's standards
Status(marital) : Unmarried
Vision : Preferably normal eyesight without glasses;or minimum uncorrected vision (distant) should be 6/24 in each eye.
Educational : Graduate degree from a recognised university, or Plus Two/Equivalent with 3 year diploma in Hotel Management and Catering from a recognised institute.
Knowledge of the national language and at least one international language(English) is essential.
The applicant should be physically fit with a pleasing personality and clear complexion.
They welcome and greet every passenger.
To become an air hostess or a steward, one has to undergo a diploma course. Air hostess courses are offered by a number of private institutes. Though this job is particularly popular with women, there are men also who opt to take up the training and become stewards in the flight. During the course for air hostess training, the students are trained in the basic mannerisms of serving and dealing with the passengers on-board. They are also imparted general training about the aircraft and how to handle crisis situations. Since the jobs of an air-hostess requires direct customer service, they are required to be presentable, polite, patient, understanding and with very good communication skills. Sometimes, airhostesses have to deal with difficult passengers or unusual demands on board. They have to keep their cool under such situations and handle each situation tactfully. Air hostesses are also required to reassure and help the passengers in terms of safety is an aircraft is in any trouble.
They help them to supervise their seating arrangements and help them in arranging their hand baggage in the proper manner. Once all the passengers have come in they set about ensuring the safety-belt arrangements and demonstrate the use of emergency equipment. They make the necessary announcements over the public address system. Their duties and responsibilities start much before the arrival of the passengers by checking that blankets, pillows, magazines, newspapers, etc are in good order in their proper places.
Training Centres--
- Air Hostess Academy, New Delhi
- Air Hostess Training Academy, New Delhi
- Bombay Flying Club, Mumbai
- Fly Air Aviation Academy, Chennai
- Frankfinn Institute of Airhostess Training, Maharashtra
- Global Institute of Flight Kare and Management, New Delhi
- Inflight Airhostess Training Institute (I.A.H.T.I.), New Delhi
- Jettwings Institute of Air Hostess Training and Management, Guwahati
- Indira Gandhi Institute of Aeronautics, Chandigarh,Flying Cats, Chennai
Depending on the routes they fly, cabin crew may get to do a lot of sightseeing; the longer the route the higher are the chances of sightseeing as crews often change planes at 'slip points' or step overs. At these times they stay at luxury hotels at the airlines' expense.At present there are an increasing number of institutes that offer Air Hostess Training Courses. These are generally extensive courses that focus on areas such as Self Development, Personal Grooming and Fitness and Effective Communication Skills.
Airlines recruit cabin crew (air hostess/ flight stewards) on the basis of certain eligibility criteria:
Age : Below 25 years
Introduction to Aircraft and Aviation Familiarisation.
* Crew Member Coordination and Communication.
* Customer Service.
* Managing Passenger Interactions.
* Safety and Emergency Procedures.
* Medical Emergencies and Medical Training.
* Introduction to Dangerous Goods and Hazardous Materials.
* Aviation Security.
* Service Procedures.
The eligibility for this course is that the candidate must have passed Intermediate Science, 10+2 (or its equivalent) with 50% Marks in Physics & Mathematics or a 3-year Diploma and degree in any branch of engineering with minimum 50% marks. Foreign students shall have qualification equivalent to any prescribed above or "O" level of U.K. or equivalent.
More Details--
Height : Minimum height should be 154.5-157.5 cm (barefeet)for air hostess and 170-180 cms for flight steward
Weight : Proportionate to height as per the company's standards
Status(marital) : Unmarried
Vision : Preferably normal eyesight without glasses;or minimum uncorrected vision (distant) should be 6/24 in each eye.
Educational : Graduate degree from a recognised university, or Plus Two/Equivalent with 3 year diploma in Hotel Management and Catering from a recognised institute.
Knowledge of the national language and at least one international language(English) is essential.
The applicant should be physically fit with a pleasing personality and clear complexion.
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