BPO customer care jobs 2014 kpo jobs 2014 customer care jobs

BPO customer care jobs
BPO is typically categorized into back office outsourcing - which includes internal business functions such as human resources or finance and accounting, and front office outsourcing - which includes customer-related services such as contact center services. BPO is a short term used for Business Process Outsourcing, whereas KPO is Knowledge Process Outsourcing. The job of a BPO person mainly involves the role of a customer support executive or for selling the products and services of the concerned organization.

job opportunities for a BPO or a KPO person are open are:          

Information Technology.

2.) Travel and Tourism.

3.) Telecom Industry.

4.) Retail Industry.

5.) Manufacturing Industries.

6.) Consumer goods.

7.) Hospitality sector.

8.) Infrastructure.

BPO that is contracted outside a company's country is called offshore outsourcing. BPO that is contracted to a company's neighboring (or nearby) country is called nearshore outsourcing.

Eligibity ;

BPO companies hire fresher candidates, predominantly graduates. Hence, one can work with BPO with a graduation degree in any stream. While domestic call centers also hire students who have completed 10+2 or undergraduates, international call centers insist on graduation or work experience in the relevant field. Apart from academic qualifications, one has to be proficient in English language and should have good communication skills.